Webinar · MACUMA
Questions Examiners Are Asking About AI
The recorded MACUMA session from September 29, 2026: the questions examiners are asking about AI, and how a credit union leadership team should be ready to answer them.
Bank Ready AI · For credit unions
Make a practical AI decision your board can approve and your team can operate.
AI governance and implementation for credit unions. I help executive teams decide where AI belongs in their institution, how it should be governed, and how it gets put to work — so staff give members consistent answers, new hires get up to speed faster, current procedures are easy to find, and every AI dollar has a clear reason behind it.
Examiners and boards are asking about AI too. The same work that makes the operation better produces the record they expect to see.
Book a 20-Minute Go/No-Go Call
A complimentary 20-minute go/no-go call with Alex Zaboli to discuss one AI use case and make a preliminary decision on the next step: explore further, gather more information, or pause. This is not a conclusive feasibility assessment; technical, operational, and governance diligence is required before an implementation decision.
Microsoft Bookings lets you book as a guest — no Microsoft account is required.
Not ready to talk? Check what governance your use case may need →
Priority area · Governed Knowledge Assistance
From source documents to a governed knowledge assistant.
An independent analysis of First Heritage FCU’s deployment of Posh’s Knowledge Assistant (launched April 2024), drawn from public sources. This is an analysis of a real deployment — not a Bank Ready AI client engagement.
The business problem
As First Heritage FCU grew to ~$838M and nine branches, staff had more products, disclosures, and procedures to know precisely. Manuals and search weren’t fast enough in the moment.
Why AI was worth considering
A document-centric use case: it reads policies and procedures, not member or loan data. No core integration, low integration risk, high staff leverage.
How governance shaped it
Reported: an SVP pushed for it, and staff tried to break it in an adversarial pilot that led to rewritten procedures. Our view: a written AI policy and a security review belong before any similar rollout.
The design consideration that matters
The model isn’t the hard part. Keeping a complete, current, accurate body of source documents is — and it’s a human responsibility.
What executives should take away
Knowledge assistants are becoming common. The difference isn’t the technology — it’s the source-document and governance work. That work is what gives staff fast, consistent answers, and it also produces the evidence an examiner will want to see.
Industry engagement
Education for the credit union community.
Guide
12 Questions Examiners Will Ask About AI
The twelve questions your executive team should expect from examiners on AI usage — and what a defensible answer looks like for each.
The advisory engagement
One engagement, from “should we?” to “here’s how.”
These aren’t separate services. They’re connected steps in one engagement:
- 1Evaluate the AI use cases on the table
- 2Decide whether a specific use case merits investment
- 3Design governance, risk oversight, and human accountability
- 4Assess the technical and organizational requirements
- 5Lay out a practical path to implementation
Transparent starting point
Governance implementation engagements typically start at $12,000.
Scope depends on your objectives, the use case, and what implementation requires. The complimentary go/no-go call helps identify a preliminary next step, including whether to explore an engagement. Implementation decisions require further diligence.
Illustrative deliverable · Not client work
A specification your team can work from.
See the Knowledge Assistant reference build: a worked example of the technical design, accountable roles, proposed controls, and phased implementation plan. It shows how the decisions in an engagement can become an operating specification.
View the illustrative Knowledge Assistant specification →What becomes specific to your credit union
For a knowledge-assistant engagement, we would develop a custom specification around your approved policies, procedures, and product information — with your access permissions, accountable owners, review process, and rollout priorities. The scope is agreed together; this example is not a finished implementation or evidence of a client deployment.
A custom version of this specification could be delivered in four days of work.
Who you’ll talk to
Alex Zaboli, founder
I’ve spent the last decade in bank risk and regulatory work, most recently at PwC and before that at KPMG.
Book a 20-Minute Go/No-Go Call
A complimentary 20-minute go/no-go call with Alex Zaboli to discuss one AI use case and make a preliminary decision on the next step: explore further, gather more information, or pause. This is not a conclusive feasibility assessment; technical, operational, and governance diligence is required before an implementation decision.
Microsoft Bookings lets you book as a guest — no Microsoft account is required.
One use case, no preparation required. More about Alex